Monday, 30 August 2010
We've all heard the classic IT support helpline recording of the guy who thought his mouse was a parmesan grater, and who could forget the young woman who couldn't understand why her laptop wouldn't function underwater? Well this week saw the addition of yet another wondrous entry to the tech support hall of fame. The call starts off sounding fairly ordinary, the caller explains that he's having a problem with email. The support engineer goes through the usual questions, then things start to get weird. After trying without much success to find out what email client the caller is using, the technician starts explaining the steps to find out. As the call transpires, and the caller is unable to carry out the clicks, double clicks and keystrokes the technician describes, it gradually becomes clear that the caller's computer doesn't have a mouse, keyboard or monitor attached. Long story short it turns out it wasn't a computer at all, but a crate of Brazilian mandarin oranges.